Judges’ comments include: A comprehensive holistic business model with clearly defined business objectives that keep the eye on the prize and ensure that all stakeholders are winners including the community.; Continued on an impressive growth trajectory with excellent client and AR satisfaction results.; Financially stable, solid IDR/EDR process leading to consumer confidence; Demonstrates a clear understanding of corporate responsibility. Growth figures sustainable and steady.
Judges’ comments include: Professional processes driving good outcomes for customers; A clear passion to deliver excellence and financal outcomes for clients at a time of need; Structured approach to a difficult segment of the business in these times. Measured KPIs for clients is impressive.
Judges’ comments include: A business focused on its people and technology to deliver impressive growth in a niche market; A business that truly values the importance of people to their success; Outstanding points of differentiation
Judges’ comments include: Strong organisational culture and commitment to client excellence.; Absolutely the standout with clear vision, target market and strategy to grow.; Strong growth through specialisation, good overall submission with clear examples provided
Judges’ comments include: Stand-out, with evidence based data across all criteria. Strongest link between strategy, objectives and proofpoints releveant to 2022.; Fantastic vision and execution of strategy
Judges’ comments include: Strategic approach to partnering combined with new technologies for growth.; Addressed the criteria extremely well.
Judges’ comments include: Demonstrated a very intimate approach to serving clients and understanding the construction industry they operate in.; A company who seeks feedback, undertakes research to innovate and enhance offerings; Solid business, clear experts in their field with incredible growth.
Judges’ comments include: Excellent- demonstrating genuine commitment without hyperbole and marketing speak.; A dedication to client service and local community, supported by continued education.
Judges’ comments include: Clear evidence of a strong customer service focus and as a result great customer retention.; Impressive growth from starting up alone, community connection, education focused; Passionate about the industry and great advocate, actively participating in promoting the industry.
Judges’ comments include: Strong servicing ethos which has resulted in strong retention rates. Goes above and beyond for clients; Stand out submission across all six criteria. Exceptional personal response to floods and contribution to industry and community; excellent lead generation and approach to innovation.
Judges’ comments include: Highly qualified broker with a very serious commitment to his chosen market sector.; Honed personal learning to be able to intelligently assess and assist clients with insight and foresight.; Strong submission clearly articulating the clients focus, successful initiatives and guidance given to others. A great mentor.
Judges’ comments include: A well-rounded individual operating at all levels of the business, able to step up at short notice to ensure the organisation is well led.; Comprehensive and thoughtful submission showing great client engagement and support.
Judges’ comments include: Blends a dedicated focus on her clients with a team spirit that sees her stand out as an insurance professional.; Great energy and concrete plans for expansion; Impressive portfolio statistics
Judges’ comments include: An outstanding professional, clearly demonstrating how she is leading the way for women and Muslims in insurance.; Excellent submission with clear direction in progressing her career, her value to the company and clients; Amazing what she has achieved in her short career; One to watch.
Judges’ comments include: Strong submission showing impacts on community.; The focus on a fit-for-purpose claims management system is a stand out considering the wide product range, most impressed with the Next Gen claims process.; Well documented submission highlighting strengths and areas of improvement.
Judges’ comments include: Identified a clear niche allowing them to be 110% dedicated to serving their customers and brokers. Staff are over-qualified, they’re contactable 24/7 as cyber criminals never sleep, their specialisation allows them to be uniquely innovative and they deliver excessive value to their customers.; Aachieved significant growth while implementing material changes to their business and expanding geographically.
Judges’ comments include: Fantastic submission effectively demostrating how a business can deliver a technology strategy aligned to a targeted business strategy; A truly digitally enabled underwriting agency providing good support to intermediaries in underserviced market segments. Continue to invest in core digital capabilities for improved outcomes for customers and insurer partners.
Judges’ comments include: A customer centric business that continues to innovate and proactively engage with partners and community. Impressive focus on cultural elements of the business and clear recognition of their accountability to key stakeholders.; A focus on delivery of a superior product to the local market by being a trusted multiline and functional claims administration service that remains the core of their service offering.
Judges’ comments include: A well presented submission articulating a wide range of experience and expertise; Clearly demonstrated value-add to the brand; Passionate and innovative. Thoughtful submission including financial measures and client feedback.
Judges’ comments include: Demonstrated ability to concurrently manage the growth objectives for the business both holistically across the wider organisation and at an individual larger client level.; Seasoned professional with a clear approach and plan – executing with purpose and the results show it.
Judges’ comments include: Compelling claim proposition across all five criteria, especially service levels given urgency of cyber incidents, engagement with customer/stakeholders pre and post claims, and innovation.; Excellent submission demonstrating a different way to think about claims in this sector; good examples of the value their unique offering brings.