TIMELOCATIONACTIVITY
1:45 PM MAIN STAGE
Opening remarks by host Lawrence Mooney
1:50 PM MAIN STAGE
360Globalnet General Insurer Claims Team of the Year

Claims management is at the heart of a general insurer’s customer proposition. This panel will feature the finalists of the General Insurer Claims Team of the Year category, discussing the ways that they have leveraged technology and people to support their clients when they need it most.

  • Providing a market leading claims service based technical expertise, responsiveness and risk prevention
  • Connecting efficiently with staff and customers through multi-channel integration
  • Delivering a personal, consistent and professional service to clients
  • Strategies for assessing and underwriting risks appropriately

 

Moderated by

360Globalnet
2:20 PM MAIN STAGE
Underwriting Agencies Council Underwriting Agency BDM of the Year

2020 has been a pivotal year for underwriting agencies. This panel will feature the top BDMs from Australia’s foremost underwriting agencies, sharing their insight into customer success strategies and relationship building.

      • Key trends in insurance underwriting in Australia from 2020
      • Successful business development strategies for today’s market
      • Tips for being proactive, encouraging and solution-focused
      • Managing challenging interactions with professionalism and respect
      • Providing a consistently high level of service in difficult conditions
      • Strategies to increase broker engagement and build strong and deep relationships

 

Moderated by

UAC
2:50 PM MAIN STAGE
Underwriting Agencies Council Australian Underwriting Agency of the Year

Customer service, strong claims management and technical knowledge are the backbone of the underwriting industry. In this panel, Australia’s leading underwriters will share their success strategies, with a particular focus on insurance technology and customer service excellence.

  • Supporting business growth through technology innovation
  • Leveraging artificial intelligence via automated and purpose-built solutions
  • Providing immediate and responsive support to catastrophe impacted customers
  • Helping brokers and their clients to identify threats posed by emerging risks
  • How to deliver an intuitive user experience to your customers

 

Moderated by

UAC
3:20 PM MAIN STAGE
The Bridge International Best Digital Strategy – General Insurer

Technology has redefined the way that customers interact with insurers. In this panel, Australia’s most innovative general insurers will share their successful digital strategies.

  • Removing timely processes that require human interaction
  • Insurance technology innovations in 2020 and beyond
  • Successful strategies for incorporating software that facilitates self-service
  • Achieving execution excellence - coordinating digital strategies across business segments
  • The digital transformation roadmap - strategy, capabilities, culture and execution

 

Moderated by

The Bridge International
3:50 PM MAIN STAGE
QBE Brokerage of the year 20+ staff

In this panel, the leaders of Australia’s best medium-sized brokerages will discuss their leadership, customer service and sales success strategies.

  • Strategies for building a strong and loyal client base in insurance
  • Reducing the day to day operational risks that SME clients face in today’s climate
  • Strategies to provide a consistent and high-quality service level
  • Delivering integrated, innovative insurance that delivers positive results for clients
  • Providing professional advice, building personal relationships, giving back to the community and having fun
  • Driving a culture that supports giving back and improving the lives of others

 

Moderated by

QBE stack
4:20 PM MAIN STAGE
AXA XL International Young Gun of the Year

In this panel, Australia’s best young brokers who work for international brokerages will share their insights and success strategies.

  • The key to building knowledge, expertise, confidence and career in insurance
  • Providing nuanced and high-quality claims management advice to clients
  • Successful business development strategies for young brokers
  • Design, managing and marketing insurance programs successfully
  • Tips for thriving in a difficult and ever-changing market
  • Successful client retention strategies for young brokers

 

Moderated by

AXA XL
5:00 PM MAIN STAGE
Virtual Awards

(Please note below order is not the order the Awards will be announced on the night.)

 

National Awards

Australian Broker of the Year

Australian Brokerage of the Year

Australian Young Gun of the Year

 

Brokerage Awards

QBE Insurance Brokerage of the Year (>20 Staff)

Brokerage of the Year (6-20 Staff)

Brokerage of the Year (1-5 Staff)

Specialist Brokerage of the Year

Best Customer Service from an Individual Office

Authorised Representative Network of the Year

Best Community Engagement Program - Broker

Best Digital Strategy – Brokerage

 

Broker Awards

Young Gun of the Year – Independent (1-19 Staff)

Young Gun of the Year – Independent (20+ Staff)

AXA XL Young Gun of the Year – International

Broker of the Year – Independent (1-19 Staff)

Broker of the Year – Independent (20+ Staff)

Redkite Broker of the Year – Specialist

Broker of the Year - Authorised Representative

 

Insurer Awards

General Insurer BDM of the Year

Underwriting Agencies Council Underwriting Agency BDM of the Year

Blake Oliver Consulting Australian General Insurer of the Year

Underwriting Agencies Council Australian Underwriting Agency of the Year

360Globalnet General Insurer Claims Team of the Year

Underwriting Agency Claims Team of the Year

The Bridge International Best Digital Strategy – General Insurer

Best Digital Strategy – Underwriting Agency

Morse Building Consultancy Best Community Engagement Program – Insurer

Best Service Provider Award

 

SPONSORS

 

EVENT PARTNER

 

Morse-Building-Consultancy

 

 

AWARD SPONSORS

360Globalnet

AXA-XL

Blake-Oliver

 

QBE-stack

The-Bridge-International

UAC

 

CHARITY SPONSOR

 

Redkite

 

 

SUPPORTING PUBLICATION

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